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vietnam tienganh

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Shipping & Return

 

About Shipping for outside VIETNAM

Generally, ordered merchandise is sent within 3 business days. If ordered merchandise is out of stock, we will inform you of the expected shipping schedule by email.

Delivery time depends on the postal system, customs service and other factors in the customer's country. We can not guarantee of the Delivery time under any cases

The bellow is rough estimate of the time. In case of having shortage in the order, the estimate time will be after shipping out. Please understanding.

By EMS: it takes about 3-7 days.

By Air small packet(without insurance, up to 2kg): it takes about 5-12 days.

By SAL small packet(without insurance, up to 2kg): it takes about 20-40 days.

Shipping costs vary with weight and distance. The shipping cost stated at the shopping cart is an estimate. If the actual shipping cost is going to be higher, we will notify you prior to arranging for shipment. The customer is responsible for taxes and other obligations that accrue at the time of import.

 

About Shipping for VIETNAM

If you're living in VIETNAM, you need to pay consumption tax 10% under any cases. The shipping cost is about 60.000 VNĐ, you can choose delivery time.

 

About Returns

If we send the wrong product or a defective product, we will accept its return, provide either a replacement or a refund, and bear all shipping costs.

In case that the customer selected Registered small packet from shipping methods, we can not guarantee your merchandise whatever may happen, for example damaged,soiled.

In case that the product customer returned were not accepted as a defective product by manufacturer, We'll refund the payment excluding all shipping costs.

We do not accept order cancellations under any other circumstances.

 

Order Tracking

After your merchandise is shipped by EMS, we will notify you of the EMS number on the invoice. You can then check the status of your order on the EMS website.

In case of shipping by Small packet, You can not track the status your parcel as well as by EMS, If your parcel do not arrive when one month passed, We have Post office investigate the status of your parcel. Usually the investigation takes more one month. Please understand it in advance.

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